When you call us, fill out a form, or request a quote, we collect your name, phone number, email address, and the property address where you need service. We also collect details about the water damage you're dealing with so we can send the right team.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site.
We use your contact information to respond to your request, schedule an inspection or service, provide an estimate, and keep you updated on the work. We may also send you service-related messages by phone, text, or email.
We use technical data to improve our website, make it easier to find, and ensure it works well on all devices. We do not sell your personal information to anyone.
Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help us improve your experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us directly.
We use third-party analytics tools, like Google Analytics, to see how visitors use our site. These tools collect anonymous data such as page views, time on site, and referral sources. They do not identify you personally.
We may also use third-party services for scheduling, customer reviews, or advertising. These providers have their own privacy policies, and we encourage you to review them if you interact with those features.
We share your information only when necessary to complete the work you requested. That may include sharing your address and damage details with our technicians, subcontractors, or your insurance company if you ask us to.
We may also share information if required by law, to protect our rights or safety, or in connection with a business transfer. We never sell or rent your personal information to marketers.
We keep your personal information for as long as needed to provide services, maintain accurate records, and meet legal or insurance requirements. When your information is no longer needed, we securely delete or anonymize it.
If you ask us to remove your information and we are not required to keep it, we will do so promptly.
We use reasonable safeguards to protect your personal information from unauthorized access, loss, or misuse. These include secure servers, encryption where appropriate, and limiting access to only those who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to keep your data safe. If you have concerns, please contact us.
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also opt out of marketing messages at any time.
California residents have additional rights under the CCPA, including the right to know what data we collect and how it is used, and the right to request deletion. To exercise any of these rights, contact us using the information below.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this page occasionally to stay informed about how we protect your information.
If you have questions about this privacy policy or how we handle your data, please reach out. We're here to help.
You can call us at (833) 321-7153 or send us a message through our website. We'll get back to you as soon as we can.